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Organized and handled class scheduling, meeting all enterprise and operational requirements. Managed the off shore support team and enabled quick hand off by implementing appropriate documentation and SDLC process. Developed process to monitor/record business continuity activities and vendor management contracts. Implemented development SDLC standard practices, guidelines & roadmaps for technical architecture and designs, coding standards and best practices. If the customer is unsatisfied with the product or is complaining about certain … Led the PMO, and developed/maintained process methodologies and standards. Coordinated development of mobile as well as desktop authentication and screen functionality. Worked with QA team to come up with the Test Execution plan. ���UoY��JgI�~DY=��c@5��n@4|u ��� ��V 2����5�&��e=����M. Led and managed teams to support Contact center technology infrastructure (IVR/CTI/Genesys/NICE/CRM), WebSecurity and Unified Desktop applications platform. Reviewed business requirements, design, developed and reviewed DA artifacts Data Models, data mappings and data dictionary. Performed as an individual contributor, technical delivery manager and resource manager in a number of engineering and information technology roles. Led and participated disaster recovery planning and testing efforts for the Mainframe operating system and Siemens application environments. Involved in fixing issue in SSIS Packages on Development & QA Servers. Led and managed Informatica B2B product implementations at customer site. Worked closely with clients by advising them on addressing multiple issues such as design gaps, risk management and issue management. Assisted QA Engineer in redefining QA Framework for testing third party application. Generated weekly, monthly and SLA client reports specific to client's contract. Mentored other leaders in project management, financial and human resource areas. At the furthest extreme, one of the participants was of the view that technical and managerial skills should not be combined at all; “Technicians need technical skills, … 2. Acted as liaison and gatekeeper between all functional groups. Participated in MDM Proof of concepts for Informatica and IBM MDM tools and provided inputs in POC scoring and selection process. Implemented new IT service delivery and support processes following ITIL-based corporate guidelines. Worked closely with Business Units to evaluate and deliver 3rd party solutions. Initiated and facilitated Infrastructure orders and upgrades through design and procurement. Created support team, XBS Divisional Metric Reporting, XBS server environment and integration of Application and Infrastructure frameworks. Provided application expertise in a global service delivery management re-engineering effort at IBM. Performed coaching and mentoring; of direct reports. Managed integration of BOA's Derivative Order Management System with the Equity Derivative Risk Management Tool. Job security. Collaborated with Service Delivery team, the Application Development team and the Quality Assurance team, including off-shore resources. Established Software Development Practice with standards for technology, project, and systems development methodologies like DSDM and SCRUM. 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Worked daily with various IT and Business teams to provide effective solutions to correspond with the clients' enterprise architecture direction. Awarded a coveted Customer Service Experience Leadership award for successful projects. The high level of interaction with clients, employees and management along with the variety of skills required make being a service delivery manager a fit if you're an … Skills Required Technical Delivery Manager - Cyber Security Remote working avalableOur client who are a leading financial group with a Head Office in London have an opportunity for a Contract Technical Delivery Manager to join their team. Performed Project Management of migrations of outsourced customers onto infrastructure network so that they could be proactively supported. Reduced application service cost by $ 3 Million by converted multiple Mainframe functions to Java/J2SE technologies. Managed implementation roll-out, ensuring backward compatibility and integration of new technology. Managed the project activities of 25+ direct reports that included application engineering, project management, testing and production support. Technical delivery managers are a type of customer-relations manager specific to the information technology (IT) industry. Demonstrated subject matter expertise by providing alternative technical solutions and cultivating client relationships to expand business opportunities. Competencies and Skills Required. Performed duties and tasks of resource planning, project planning, environmental planning on the project. Worked under governance program for an infrastructure tools Consolidation/optimization project evaluating and auditing 300 tools in CMDB, identified within infrastructure. Worked with internal/external business partners to gather business requirements and coordinate project plans. Implemented claims data warehouse using Business Objects ETL and BI tools. Managed infrastructure staff in the migration of our statement processing data center from San Francisco to New Jersey. Job satisfaction. Liaised and coordinated with other GM divisions. Coordinated enterprise network changes to allow legacy Business Partners to connect to the corporate e-connectivity zones. Exceeded quality and ISO certification contractual requirements for major enterprise clients *Led Operating Model and Organizational Structure redefinition initiative. Monitored technical team resource allocation, providing insights to Program Manager for future project resource planning. Effective service delivery managers design and implement new systems to make services user-friendly, competitive and relevant to clients. Developed tactics and technical solutions that addressed vendor / customer relationship issues and financial management. Design/Developed/Maintained/Hosted multiple data driven websites utilizing IIS/ASP/JavaScript/SQL Server. Collaborated with IT, Business Units, and multiple third-party providers. Led multi-year Portfolio- and Program-level Product Visioning, Roadmapping, Release Planning to ensure successful execution and delivery of best-valued projects. Pay / Salary. Managed the budget and actual for various releases using Clarity. Successful resume samples for Delivery Managers describe duties such as giving service quotes, providing customer service, making follow-up calls, and promoting new services. standards. Implemented and enforced SDLC and SOX compliance processes. Assumed additional responsibilities from another team member to improve overall client satisfaction. Achieved productivity gains and cost savings through leveraging existing resources. Drafted phase specific documentation - PTO, Deployment Plan, Risk Management Plan, and Contingency Plan. Reported project performance, created data mapping diagrams, monitored vendor performance & performed ETL activities. role profile: Technical Delivery Manager / devinit.org 2 Personal skills/qualities High-level communication skills, including experience of communicating effectively across cultures and with diverse audiences, both verbally and in writing. Provided all Infrastructure Planning and Relationship Management functions between the data warehouse CIO/User and the Technology Services areas. Planned, scheduled and managed resource allocation for different projects. It describes the person in a skilled, multidisciplinary team whose is concerned with is enabling that team to deliver value. Provided research-based technical solutions and coordinated with government officials to satisfy interstate and international banking regulations. Delivered Enterprise wide Marketing Resource Management system that provided the framework to expand marketing initiatives by 50% without additional resources. 4 0 obj Technical Expertise 1. Achieved an average vendor cost savings of 15% through SLA compliance via ongoing quarterly vendor scorecard reviews. Reported readiness for delivery of all projects to Change Advisory Board. Managed resources that met project demand and overlapping releases driven by technology and business partners in Minneapolis. Migrated diverse SQL databases and stand-alone servers into consolidated Database Utility environment, significantly reducing support overhead. Updated all documentation to SharePoint, and ensured timeline was being kept. Apply to Service Delivery Manager, Senior Manager, Technical Program Manager and more! Worked with customers to identify & resolve issues, while looking for opportunities for process improvements. Implemented teams ITIL processes, such as Incident, Problem, Change and Release. Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and designing techniques. Attained ISO 9001 certification in 2001 and ISO 2000 certification in 2002 by implementing a quality management system. They are practical, and often relate to mechanical, information technology, mathematical, or scientific tasks. Collaborated with Business Customers and SMEs to understand, organize and refine their requirements for evaluating and selecting development methodology. Worked with Vice-President/Global Sales Officer and staff to make ongoing changes/additions to the CRM solution to support ever-evolving sales process. Recruited, hired and mentored several direct reports; held full accountability for performance management and career development. Managed the integration of Bank of America and Merrill Lynch Risk Management's historical time series application. Recruited and built Telecommunications team to support new VoIP telephony infrastructures. Now, let us look at the specific job duties and skills expected of service delivery managers: Service Delivery Manager Job Description Example. Career Paths for a Technical Delivery Manager, Information Technology Technical Services Manager Skills, Senior Information Technology Manager Skills, Vice President Of Information Technology Skills, Information Technology Technical Services Manager. Worked with Line Of Business on Business requirements gathering and creation of gap analysis, risk management plan. Validated monthly invoices to North American Nestle business units from BT. Spearheaded enterprise performance and quality management. Managed budgets for external professional services and internal development work enterprise-wide for all IT Mediation projects. Enhanced existing charge back model, reducing time by 96% for resource allocation associated with product launch. Contracted by Clarify to deliver their Clarify CRM Application and Developer training courses at Clarify training facilities and customer sites. Managed delivery team (35+ staff), while focusing both on Solution/Service Delivery as well as Product Development. Managed Teradata plans to move existing Teradata data warehouse environment from NC data center to AL data center. Provided system administration duties and brought stabilization to fragile environment by providing best practices. Technical Delivery Manager required by a high-tech company located in Southampton. Technical skills are the abilities and knowledge needed to perform specific tasks. Led efforts to standardize messaging technology onto a global enterprise Microsoft Exchange infrastructure. Pursued and secured new business by developing and proposing business and technical solutions to prospective clients. Leveraged both an SDLC/Agile blend for development. Managed design and development of intelligent interface into gateway system utilizing XML and SOAP. Provided guidance and leadership to Development (PD&D) in implementation of systems, environments, and associated infrastructure. Coordinated deliverables from teams by waterfall (DMAIC) method. Partnered with 30+ teams across the globe to deliver solutions to drive business requirements to achieve viable global solutions. Coordinated delivery management for enterprise wide projects. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 11 0 R 17 0 R 18 0 R 19 0 R 20 0 R 21 0 R 22 0 R 23 0 R 24 0 R 25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R 34 0 R 35 0 R 36 0 R 37 0 R 38 0 R 39 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R 45 0 R 46 0 R 47 0 R 48 0 R 49 0 R 50 0 R 51 0 R 52 0 R 53 0 R 54 0 R 55 0 R 56 0 R 57 0 R 58 0 R 59 0 R 60 0 R 61 0 R 62 0 R 63 0 R 64 0 R 65 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R 84 0 R 85 0 R 86 0 R 87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R] /MediaBox[ 0 0 594.96 842.04] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Ensured enterprise-wide process and procedures adherence. Delivered business requirements for an electronic delivery application for statements and confirmation. Managed relationship with senior business leaders, which included developing technology strategy to exceed their three-year business objectives. Managed and improved business processes including critical situation management, capability development, productivity, service excellence, and process improvement. Performed Resource Planning for sustain support and launch projects. Supervised and provided direction for six technical direct reports regarding network activities. Led team to successful CMM Level 2 assessment - implemented PMI based project management discipline. Charged with supervision of UNIX, Large Systems and related Infrastructure Management across multiple global sites. No two days are ever the same … Demonstrated significant client interactions skills, problem solving and flexibility in a very demanding implementation environment. Training and development of Client Service team in terms of technical knowledge and corporate etiquette's. Trusted advisor to align stakeholder priorities with business objectives. We ranked the top skills based on the percentage of Technical Delivery Manager resumes they appeared on. Rehabilitated the fragmented working relationship with customer Vendor Management Team by setting ground rules and communicating clearly. Negative. Achieved consistently strong Resource Engagement metrics balancing temporary requests for UNIX expertise with ongoing customer commitments. Integrated vendor management & purchasing system with accounting environment. Received several Spirit Recognition Awards and Sprit Points from business partners, management, and peers. Managed technical delivery engineers responsible for installing common use airport products worldwide. Directed and lead project of Windows NT 4.0 upgrade or decommission of 347 servers. Programme Manager and Delivery Manager Designed and developed a Java-J2EE/XML and Sun AS7 based web application using struts framework. Led and implemented data-privacy program for entire billing system, verifying data integrity. Provided cost structure for SLA commitments. Owned the transformation and adoption of new software into business units. Don’t just say you’ve got the skills––prove them. Used Clarity for project / resource management. 4.0. Led System Administration teams providing support for AS/400, Unix, and NT servers. Served as point of contact for department project/program related risk management and proactive mitigation/resolution. Here's how Technical Delivery is used in Technical Delivery Manager jobs: Performed as an individual contributor, technical delivery manager and resource manager in a number of engineering and information technology roles. Show a few key, hidden management skills and abilities. delivered using both Waterfall and Agile / SCRUM methodologies. Worked with cross-functional teams to establish comprehensive business and functional requirements and translated them into business functional specifications. Communication, collaboration, organization, and interpersonal skills are crucial. Worked with client to learn and document operational requirements, scheduled training and coordinated job shadowing through to successful migration. Led US VM Software team that supported mainframe VM systems in all U.S. Information Processing Centers. Directed ERP system upgrades, patches, and conversions to keep business systems current, minimize down time and enhance functionality. Led evolution of the Structured Data Archiving Practice into an EA Best Practice Methodology as recognized at Informatica World 2016. Developed Unix Linux shell scripts for easy debugging the issues. All. Generated required documentation to facilitate validation of the applications and managed the applications through the validation process. Identified business requirements, established business rules, conducted business analysis, performed data modeling, and established business processes. Collaborated with Subject Matter Experts for proposal responses ensuring accurate solutions for security, infrastructure and integration. Provided technical and consultative support on IT technical solutions and engineering project delivery; produced software development using Agile methodology. Developed high-quality documentation at company headquarters, ensuring clarity, consistency, standardization, readability, organization and style. Depending on the company, these professionals can have both technical and administrative roles where they help resolve technical problems, manage team performance, track finances and control the quality of service delivery. They must follow up with consumers to ensure that the goods delivered are what the consumers ordered and that they meet their functionality needs. Refocused delivery approach, heightened awareness around project status and progress, and created formal prioritization and resource allocation processes. Here's how Project Management is used in Technical Delivery Manager jobs: Here's how Technical Delivery is used in Technical Delivery Manager jobs: Here's how Infrastructure is used in Technical Delivery Manager jobs: Here's how Customer Service is used in Technical Delivery Manager jobs: Here's how Technical Solutions is used in Technical Delivery Manager jobs: Here's how ERP is used in Technical Delivery Manager jobs: Here's how Linux is used in Technical Delivery Manager jobs: Here's how ETL is used in Technical Delivery Manager jobs: Here's how TDM is used in Technical Delivery Manager jobs: Here's how Itil is used in Technical Delivery Manager jobs: Career Details for a Technical Delivery Manager, Best States for a Technical Delivery Manager, Top Salaries for a Technical Delivery Manager. Coordinated with CIS to address vulnerability assessments of business applications, systems and architectures. Implemented solution using SharePoint Publishing, Content deployment, SharePoint hosted apps with React JS, JQuery & REST. Worked in an independent environment while corresponding with corporate and my Operations Supervisor at anothersite via email and phone. Designed SQL connector rules to get data from the external database. Excellent organisational skills, the ability to … Latest reviews from 4 Delivery Managers surveyed on SEEK. Project planning, scheduling and performance are part of the responsibilities. Positive. <> Deployed ITIL Incident and Problem Management best practice frameworks. Assisted with the review, approval, and implementation of business requirements for application and data management. The Technical Delivery Manager will be responsible for control of critical client based projects, client liaison, including pre-sales, analysis, cross functional development and systems integration projects for Company. Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. The operations manager is in charge of delivery management. Produced development schedule, integrated WBS with overall PMO schedule with multiple PM's. Supported the decommissioning of over 8,500 infrastructure devices and systems as the network technical lead for the GM account shutdown. 1 0 obj Focused on Prowess implementation as part of larger 2-year EBS / SOA implementation and Data Center migration project. Developed translation tables for conversion of existing legacy application data to priority financial software application. In this role, you will: 1. manage dependencies of varying complexity, potentially planning and feeding into larger programmes and portfolios 2. remove blockers and manage risks, commercials, budgets and people 3. balance objectives and can redeploy people and resources as priorities change 4. have an indepth knowledge of Agile and … 4.3. Led the SEPG team with a QA staff to review/audit a portfolio of global projects. 3.8. Contributed to the improvement of overall customer satisfaction through conditions of satisfaction. endobj Managed project implementation activities for software and infrastructure projects.

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